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Hammes Co. to explore how healthcare may benefit from a retail approach

BROOKFIELD, Wis., Sept. 17, 2014 – Speaking for the second year in a row, Hammes Company is proud to announce that Senior Vice President Mark Coughlin will present on a hospital planning and business development panel at the Society for Healthcare Strategy and Market Development's (SHSMD) 2014 Conference. This year’s conference will be held from Oct. 12 through Oct. 15 at the Manchester Grand Hyatt in San Diego, California. 

Mr. Coughlin will be joined by two healthcare executives from Deerfield, Ill.-based Walgreens Co., Katie Lestan, divisional vice president, health systems and Patrick H. Carroll, M.D., chief medical officer - healthcare clinics, to present “Adopt a Retail Approach to Better Connect with Patients” on Monday, Oct. 13, at 2:15 p.m. at the conference site. 

The panel will focus on how utilizing a more retail-oriented method to healthcare services could allow healthcare providers to better connect with patients, provide more easily accessible locations and grant convenience, and facilitate more interaction and integration across the care continuum - from prevention and family services through long-term care. The panel will explore Walgreens’ current retail approach to locating their national clinics versus a more traditional healthcare approach to locating ambulatory centers, with the goal of demonstrating strategies that can be adopted by both types of providers. 

Mr. Coughlin has been involved in the healthcare industry for more than 25 years on both the consulting and the provider side and is a senior professional within the Brookfield, Wis.-based, leading healthcare consulting firm’s Advisory Services group. In recent years, Mr. Coughlin has led the development of numerous strategic planning engagements for hospitals and health systems across the country, helping them navigate the outcomes of healthcare reform. In recent years, he has partnered with well-respected care providers across the country including Scottsdale Health, Loyola University Medical Center, North Shore-LIJ Health System and countless others nationally. 

“As the healthcare industry evolves, the ability to connect with patients in a meaningful way is critical,” says Coughlin. “All healthcare providers need to create more connections to their patients to remain relevant.” 

Coughlin further explained that these additional connection points will help care providers achieve what The Institute for Health Improvement coined as the Triple Aim of healthcare, which is to improve patient experience through both quality and satisfaction metrics, improve the health of a population and reduce the cost of healthcare.

Mr. Coughlin will be joined by Katie Lestan, divisional vice president for the health systems segment for Walgreens. In this capacity, Lestan leads organizations, such as health systems, physician groups and community health centers, through creating partnership with Walgreens to demonstrate the value of their health and wellness solutions. Before joining Walgreens, she began her career with Apria Healthcare in Naperville, Ill., and Abbott Laboratories in Abbott Park, Ill. 

“Walgreens has always been successful identifying the best locations in the right communities; our focus now is to make sure we leverage those locations with the right partnerships and technology to actively engage people and populations in their own health and wellness,” says Lestan.

Alongside Coughlin and Lestan, Dr. Patrick Carroll will round out the panel of healthcare executives. Dr. Carroll is the chief medical officer for Walgreens’ Healthcare Clinics nationally. Dr. Carroll oversees all matters pertaining to the provision of care, clinical outcomes, patient safety, healthcare information technology systems and other strategic initiatives from the program. He is a board-certified physician in both Family Practice and Adolescent Medicine and has held a primary care practice for 26 years. 

“There are great similarities today between Walgreens’ approach to our care model and the approach utilized by other healthcare providers. We see strong overlap in these models within supply, demand, market positioning and other key variables required for success,” Dr. Carroll explains.

SHSMD is a foremost healthcare industry organization, an affiliate group of the American Hospital Association and includes over 4,000 healthcare strategy and planning professionals representing a diverse set of care providers and firms supporting the industry. This year’s four-day event will draw over 1,000 industry leaders to San Diego for various networking events, key-note speakers and educational sessions focusing on relevant topics such as population health management, ACOs, patient experience, physician recruitment and new models of care.


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